Privacy Policy

Last updated and effective: March 11, 2016

  1. Overview

In order to offer customers quality customer service and to prevent fraud, FlyFix, its parent company STL International, Inc., and (collectively “FlyFix”) must ask you to provide information about yourself. The security of your information is a serious matter to FlyFix, and this Privacy Policy outlines your rights as our customer as well as our procedures for protecting and sharing your information. By consenting to and agreeing to the terms of this document, you expressly agree to allow FlyFix to process your information in the manner outlined in this Policy. This policy applies only to information collected by this website. Individuals must be 18 years of age or older to use this site and you warrant that you are 18 years of age or older.

As our business expands, it may be necessary to amend this document from time to time. The date of the most current revision will always be printed at the top of this document. All transactions are governed by the most recent Policy at the time of sale.

  1. Information We Collect

We collect information you give us when you use our site. Examples include, but are not limited to, the following:

Automatically Collected Information. We automatically receive certain types of information whenever you interact with us. For example, when you visit the Site, our systems automatically collect your IP address and the type of browser you use. Information may be automatically collected through the use of “cookies” which are discussed in more detail below. We may also collect information about your browsing behavior, such as IP address information, entry and exit points for the site, search terms, website addresses you visit, page views, and impressions.

Cookies. Cookies are small text files placed on your hard drive by a website when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit. In general, we use cookies to collect information so that we can determine how to improve our sites by seeing which areas, features and products are most popular, to personalize the site and improve the site experience. Most browsers automatically accept cookies as the default setting. You can modify the setting to reject cookies or to prompt you before accepting a cookie from the sites you visit by editing browser options. If you decide not to accept our cookies, you will still be able to access those parts of our site available to the general public but you may not be able to use some of the Site’s features or services and you may have a less satisfactory experience.

At the time of purchase, FlyFix will ask you for necessary personally identifiable information regarding the transaction, such as your name, address, e-mail address, and phone number, as well as some demographic information so that we can offer better service to you and to future customers. Billing information is collected and processed by a secure third-party service (CyberSource) and is subject to its Terms of Use and Privacy Policy. All personally identifiable information collected by the Sites is understood to be voluntarily offered for the purposes of any and all transactions.

  1. Children’s Privacy Policy

This website is intended for use by individuals who are 18 years of age or older. Accordingly, FlyFix does not knowingly, directly or passively, collect information from individuals under the age of 18. If we create offers and products that make it appropriate to collect information from individuals under the age of 18, we will notify you of the change in this policy.

  1. How Information is Used

FlyFix will only use your information as needed for processing your transaction, and for contacting you regarding your order and our business. Your contact information may be used to confirm details of your order, clarify issues you may have as a customer, or occasionally to contact you after your order with product update information, information related to your purchase, or with other company communication. This applies to all purchases made using the FlyFix website. After your purchase, if you do not wish to receive further e-mails from FlyFix, please contact us using the details below.

  1. How We Share Information

FlyFix will share your information exclusively as is necessary to complete your specific transaction, such as sharing your shipping information with our billing service provider. We will not share, rent, or sell your personal information with outside parties except when required by law to do so. FlyFix does not sell or rent contact lists, and your information will not be used to contact you regarding businesses other than FlyFix or its affiliates.

Business Transfers: Information about our users and the site is one of our most important business assets. Therefore, information about our users, including personal information, will be disclosed as part of any merger or acquisition, creation of a separate business to provide the Site or fulfill products, sale or pledge of company assets as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.

  1. Controlling Your Data

By submitting your data to the FlyFix website, you expressly agree that your information can be used by FlyFix in the manner outlined by this document. If you do not wish FlyFix to use your information in this way, do not enter your information into the website – however this may affect your ability to use the site. If you do not wish to receive further communication from FlyFix, you may contact us using the information below.

  1. Security

We take precautions, including use of sophisticated encryption tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

As an added security measure, you may consider deleting your web browser’s browsing history as well as saved form data and passwords to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Your data may be used on-line or off-line, and when it is necessary to be used off-line it will be available exclusively to employees who need the information for a specific job, such as customer service.

  1. Contacting Us

If you would like to change the way FlyFix contacts you, if you would like to stop receiving e-mails from FlyFix, or if you would like to correct an inaccuracy in the information we have collected from you, you may contact us by telephone during business hours or via email at any time using the following:

Telephone: 888.655.4260

CS Hours: M-F, 8 am – 4 pm (PST)

The protection of your information is extremely important to us. If you have any concerns about the use of your data and/or this Policy, please feel free to contact us using the means provided above.